my e.systems ei3103 laptop has crashed on me after allowing windows to update itself...and now will not start

i have windows vista home (basic).......

the computer says upon loading that windows failed to start because of a file missing or being corrupt...
also says:

file:ntoskrnl.exe
status: 0xc0000098

does anyone have any ideas of how to help me....????

have no windows installatioon disc as was preloaded on laptop for me by shop...shop want me to pay for repair, i do not think i should have to pay seeing as it was windows that messed up my computer????

any suggestions will help

many thanks

terry

hi terry
i will look into your problem and reply shortly



many thanks lee

Do you have a friend who might lend you a vista cd

no lee i know no-one who has one of these computers and maybe this is why eh?????

Most PCs come these days without vista or xp discs, probably to save them money

I will help you out the best i can, but as you can imagine its hard without the laptop not being in front
of me, but im sure we can sort it.

1.Your first Job is to get the Vista Repair CD,

Click the link below to download it, its about 120mb so its not to big.

Vista Repair CD

2.Once you have downloaded it, you will need to burn the iso image to a cd, you will need something like "Nero" to do this.

Do you know how to burn cds or would you like help with this (i dont mind helping if your not sure)

cheers lee can burn data discs effectively do not have any bland discs at the moment though how often are you online???

or are the other technicians as in the know????

will come back here when burnt the disc if ok...does it matter whether its a cd or a dvd???

cheers

terry

I will be here about 19:30 onwards to help you.

Some people have used dvds to burn the iso and in theory it should still work, so if you have a blank dvd you could try it or wait till you get some blank cds.

I have not used the vista repair iso myself, but it should boot your laptop and offer you some options like:

Repair
Check Disk (chkdsk)
Scan Disk

So you should try repair first and with any luck your be back and running.

If for some strange reason your computer doesnt boot the cd, you may have to change the boot setup in your BIOS, I can help you with this if needed.

Another thought is some computers have a special recovery system already built in, try switching on your laptop & keep pushing the F11 key (dont hold it down), and see what happens.

Best of luck Terry, I will be here or in the chat between 19:30 & 20:00


Lee

I have also added, a msg box to the PCMate Toolbar, so i can send messages, when im online etc...

its not like a normal messenger(msn) but similar.

hi lee where exactly is the message bar???....understsanding t5hat i have turned off most of the bits on the toolbar...only have the live help,get help now, a pen icon, find it, and the minimal search box???

how do i see this message box

terry

lee can see message box now is all cool

lee if you are on line then i have now gone out and got dvd's....

tried to download the vista repair prog you sent me and did so (as a data disc)....(not sure if it needs to be a boot disc????)...but this did not work

not sure if i have to set up laptop to read the dvd first or not ????

so all in all your help would be most appreciated again...

cheers mate


tezza

Oh no laptop from hell

Lets make sure your burnt cd is ok, but i dont know how you burnt it, so im going to ask you to try it this way so i can remove any hidden problems.


First download and install this burning software, its free and can be uninstalled afterwards if you like


Burning Software

Once your installed, and the burning software is running, click on the button next to "ISO Path" and find the Vista iso you downloaded.

The Speed Setting doesnt matter, so just click "Burn"

Once Your CD has been burnt, put the cd in the laptop drive and reboot,

if all goes well vista will open, if not keep the burnt disc handy and get in touch with me and we will setup your BIOS.

Best Regards

Lee

i burnt it with nero lee all it asked if it was a data disk or a boot disk i set it as a data disk but thought after that it will need to boot from the disk so i just checked with you...

my pc (thats still working is saying that it is running low on virtual memory....

will this downl;aod affect that?/????

or my pc???

tezza

no its really small burning package, your copy is probably fine, im just trying to rule out any oversights as for your lack of virtual memory you may be running out of harddrive space, remove some unwanted files this will help it.


Lee

dont worry though lee. will try uploading the file and iso burner on a friends computer tomorrow, will even use cd..might be a dodgy batch of dvd's......

same time same place huh???/

out of interest what is an iso????

the error burning said it might be that the drivers need updating on this one....possible have only got xp on this one...or the media...was a dvd????

terry